UK Delivery
| Delivery Method | Estimated Time | Price |
| Standard Delivery | 3-5 Working Days | £4.99 |
| Free Standard Delivery | 3-5 Working Days | Orders Over £25 |
All orders will be dispatched Monday – Friday.
Deliveries to the Isle of Man, Channel Islands, Scottish Highlands, Isle of Wight and Northern Ireland may take an additional 1-2 days to reach you, under the ‘2 Day Offshore’ carriage.
Please note – we are not responsible for information which has been entered incorrectly at check out. Please ensure you have imputed your address correctly. Any orders with an incorrect address will need to be returned to our warehouse prior to resending. You can change the address entered anytime before the order is shipped.
ITEMS NOT RECEIVED?
Has your delivery gone missing? Please wait up to 6 working days after ordering, then contact our customer service team at [email protected]. Don’t forget to include your order number!
We always try to ensure that your goods are delivered on time. However, sometimes it is delayed by factors beyond our control i.e. adverse weather conditions, public holidays, bank holidays and strikes etc.
If you are not at home when delivery is attempted a card will be left with the carriers contact details for you to rearrange delivery. If you fail to contact the carrier, they will attempt to deliver again, on the third attempt your parcel will be returned to us.
Please note: Redelivery of returned orders will incur an additional delivery charge.
An item is not classified as “Lost” by UPS until they carry out an investigation which may include a search of their shipping system and operation centres, or calls to recipients or shippers the UPS search process usually takes seven to ten working days.
Royal Mail do not classify an order as “Lost” until 10 working days after the due date in the UK, 20 working days for Europe and 25 working days for the rest of the world. If you still haven’t received your order after this time period, please contact our customer service team by email: [email protected]
If you have not received your order we will endeavour to resend your items out to you again once the delivery is deemed lost by the courier. The order will be resent via Royal Mail Signed for or UPS tracked, a signature will be required for re-delivery.
Please note we cannot offer refunds for orders deemed lost by the courier. We must receive notification from you within 30 days from the date of your order that your parcel has not arrived. Claims made after this time cannot be upheld.
RETURNS & REFUNDS
We pride ourselves on having products which are of the highest quality. We have spent a long time on the Formulations, Design and Development of our products so that they not only meet our customers high expectations but also our own.
However, in the unlikely event that you feel the product isn’t as expected and you wish to return it, please read our Returns Policy below and refer to the Returns Process as follows:
1. Check Returns Policy
The following criteria must be met in order to be eligible for a refund.
- Returns must be postmarked within 14 days of the original order date.
- We do not offer refunds on goods unless they are deemed to be faulty or they are the wrong product(s) sent by mistake. Item(s) must be unopened and/or in their original packaging. For hygiene reasons we do not refund items that have been opened, unless they are deemed faulty.
- Item(s) must be accompanied by the completed PaintGlow™ Returns Form. This can be downloaded here.
- Item(s) must be returned via a Trackable Shipping method with delivery confirmation.
- We only offer refunds for items that have been purchased directly from our website. For items purchased from other stockists, please contact them for further information concerning your returns.
2. Complete The Returns Form
The PaintGlow Returns Form can be downloaded here. Please fill it in completely and include it along with the item(s) being returned in the Return Package.
3. Pack Up The Item/Items
Your return(s) should be neatly packaged. Please make sure the Return Address is clearly visible and do not forget to include the completed Returns Form.
4. Post It Back
Please post your Returns back to the following address:
Returns Shipping Cost
We do not refund the cost of shipping on any return items unless the item is damaged, faulty, or has been an administrative error on our behalf. This does not restrict your statutory rights to return faulty merchandise.
Processing Times
Returns are typically processed within 3 days of receiving the item(s). During peak seasons, most notably September and October, this may take up to 5 days. Refunds will take from 2 to 7 business days after your return has been processed, depending on the Bank/Card provider involved.
Please Log in to your Account to check your Refund status.
If a Refund is denied based on the above criteria, we will automatically return the item to you by the most economical shipping option possible. The service may not be tracked and is at your (the customers) risk.
Pack Up The Item/Items
Your return(s) should be neatly packaged. Please make sure the Return Address is clearly visible and do not forget to include the completed Returns Form.
Please note, your country may require you, the customer, to pay import charge/duties, customs and local taxes for your products. PaintGlow is not liable for these charges. We would advise you check this before placing your order.
The parcel and its contents are your responsibility until they reach us and we therefore strongly recommend you send them registered post and retain proof of postage, as you will need this to make a claim should your package be lost.
